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Service Hours & Pricing

Friday – Sunday | 11:00 AM – 4:00 PM
Final Seating: 2:00 PM
Experience Duration: 1.5–2 hours
Price: $75 per guest, plus applicable taxes

Reservations

Deposit Requirement

A deposit of $30 per person is required to confirm all reservations.

Deposits may be paid over the phone or in person and will be fully credited toward your final bill.

Changes to Guest Numbers

Guest count changes may be made up to 72 hours before your reservation.

Cancellations

Deposits are non-refundable for cancellations made within 48 hours of the reservation.

No-Shows

Guests who do not attend their reservation without prior notice will forfeit their deposit. No refunds will be issued.

Gratuity

A 20% service charge will automatically be added to parties of six (6) or more guests.

Food & Beverage Policies

Outside Food & Beverages

Outside food and beverages are not permitted.

BYOB

Guests are welcome to bring their own wine. A $10 corkage fee applies per bottle.

Dietary Requirements & Allergies

Please inform us of any dietary requirements when making your reservation.

While we will do our best to accommodate dietary preferences, we are unable to accommodate certain allergies and restrictions, including dairy and allium allergies. Advance notice is essential so we can determine whether we can safely meet your needs.

Tea Credits & Gift Certificates

Tea Credits

If you are unable to attend your reservation due to circumstances beyond your control—including teahouse closures, severe weather, natural disasters, or other force majeure events—you may request that your deposit be converted into a Tea Credit for a future reservation.

Approved Tea Credits are valid for 12 months from the original reservation date and may be applied toward a future reservation, subject to availability.

Redeeming Tea Credits & Gift Certificates

Reservations using Tea Credits or gift certificates must:

  • Be booked in advance.

  • Be disclosed at the time of booking.

  • Present the gift certificate upon arrival (if applicable).

Failure to notify us when making your reservation that you intend to redeem a Tea Credit or gift certificate may result in the credit or voucher being ineligible for use.

House Policies

Management reserves the right to modify these policies at any time without prior notice.

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